Versione 2026-10-27 · Aggiornato al 2026-10-27T00:00:00Z

How to delete your SwipeOut account

App: SwipeOut — it.swipeout.consumer Data controller: Vittorio Barile — Via Don Angelo Sanzò 37, 86017 Sepino (CB), Italy — VAT 01826370700 Contact for your data: info@swipeout.it

You can delete your SwipeOut account in two ways: from the app, at any time, or by email, even if you have already uninstalled the app. You do not have to give a reason, and we ask nothing in return.

This page explains how to do it, what is deleted, what is kept and for how long. It is part of the SwipeOut privacy notice, which has the full picture.

1. From the app — it is immediate

1. Open SwipeOut and sign in.
2. Go to Profile, then tap the gear icon at the top to open Settings.
3. Scroll to the bottom of the page and tap Delete account.
4. We show you what happens next. To confirm, type the email address of your account: this prevents an account from being deleted by mistake.
5. Tap Delete permanently.

Deletion happens immediately and cannot be undone. After confirming, you are signed out and returned to the sign-in screen.

2. By email — also without the app installed

Write to info@swipeout.it with the subject "Account deletion".

• Send the request from the email address you registered with: it is the simplest way for us to verify the account is yours.
• If you signed up with Apple or Google, write from the address linked to that sign-in.
• If you can only write from a different address, say so in the message: we will ask you to verify your identity first, because deleting someone else's account would be irreparable.
• Include your username, if you remember it.

We reply and complete the deletion within 30 days of the request, as required by Article 12 GDPR. It usually takes a few days.

At the same address you can ask us to delete only some data instead of the whole account, or to send you a copy of your data: these are separate rights, explained in §18 of the privacy notice.

3. What is deleted

When your account is deleted we remove:

• your profile: name, email, username, date of birth, town, profile picture, phone number, gender;
• your tastes and preferences, your going-out intent, your app settings;
• your sign-in identity, so your credentials stop working;
• your profile photo and the precise locations attached to your activity;
• your level and game progress;
• your upcoming bookings, which are cancelled: the venue receives an ordinary cancellation;
• your membership in groups, which you leave. If you were the Captain, management passes to another member; a group left with a single person is disbanded;
• reviews not yet delivered to the venue, which are withdrawn;
• notifications and campaigns: you stop receiving them.

Files and indexes are removed from our systems within 24 hours of deletion.

4. What is kept, for how long and why

Some information cannot disappear with the account, either because the law requires us to keep it or because it no longer identifies you:

• the record of the consents you gave and withdrew — 5 years, linked to an identifier that no longer contains your data;
• receipts for payments made on the web — 10 years, for tax obligations;
• reviews already delivered to the venue, which are anonymous;
• the proof of the social missions you completed, that is the attendance photos already verified: they stay as proof of the mission, without your name and without the location they were taken from. Nobody sees them, not even the venue;
• signals and usage events (for example that a page was opened), with no remaining link to you;
• past bookings without name or contact details, and aggregated data, which cannot be traced back to you;
• access and security logs — up to 12 months;
• messages already sent to non-registered venues via WhatsApp, which are no longer under our control;
• backups, which expire with rotation within 12 months. We do not use them in the meantime.

5. If you have a subscription

If you subscribed on the web, deleting your account also cancels the renewal.

If you subscribed through the App Store or Google Play, you must cancel it yourself in the store: we cannot do it for you, and the subscription would keep renewing even without an account.

6. It is permanent

There is no grace period and a deleted account cannot be restored. If you want to come back to SwipeOut one day, you will have to sign up again from scratch.

Contacts

For deletion and any question about your data: info@swipeout.it

Data controller: Vittorio Barile — Via Don Angelo Sanzò 37, 86017 Sepino (CB), Italy — VAT 01826370700.

Full privacy notice: https://swipeout.it/legal/consumer/privacy-policy/en